Refund Policy

Membership for men is a recurring monthly subscription, billed in advance at the start of each billing cycle through our payment processor, Stripe, or arranged directly with your concierge. The price and renewal terms of your tier are shown to you before you pay. Membership for women is free — always.

You may cancel at any time — from the billing portal in your account if your membership is billed online, or by writing to your matchmaker or to hello@matchfirstclass.com. Cancellation takes effect at the end of the billing cycle you have already paid for: you keep full access until then, and you are not charged again. We do not lock you into a term.

Because each cycle's fee pays for a month of curation and concierge attention that begins immediately, fees for a billing cycle that has already started are non-refundable, and we do not prorate partial cycles or unused introductions. We do refund, in full and promptly:

• Billing errors and duplicate charges.
• Any charge made after you validly cancelled.
• Anything the law of your jurisdiction requires us to refund.

Refunds are issued to your original payment method, typically within ten business days. If a charge looks wrong, write to us before disputing it with your bank — a person will look at it, and a genuine mistake is corrected without ceremony.

Noir members may deposit funds into a prepaid house account that their concierge draws on for dates and requests. Those deposits remain your funds: every movement appears on your itemized ledger, and any unused balance is returned to you upon written request when your membership ends. Two fees apply, each shown on your ledger: a 10% service fee is added to purchases your concierge makes from the account, and each deposit carries a processing charge to cover payment costs — 3% plus $0.30 by card, or 0.8% (capped at $5) by bank transfer — itemized on top of the deposit at the time you make it and, once paid, not refundable.

Write to FCM Solutions LLC at hello@matchfirstclass.com or by mail at 30 N Gould St Ste R, Sheridan, WY 82801. See also our Contact page.